Privacy Policy

Load Bearing Wall Pros LLC ("Company," "we," "us," or "our") operates the website www.loadbearingwall.com. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website or contact us for services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and mailing/service address when you submit a contact form, request an estimate, or communicate with us.
• Project Information: Details about your home or renovation project that you voluntarily share with us.
• Usage Data: Information about how you interact with our website, including IP address, browser type, pages visited, and time spent on pages. This is collected automatically via cookies and analytics tools.
• Communications: Records of emails, phone calls, or messages you send us.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes or estimates
• Schedule and perform load-bearing wall removal services
• Communicate with you about your project, appointment, or service
• Send follow-up communications or information about our services (you may opt out at any time)
• Improve our website and customer experience
• Comply with legal obligations

3. How We Share Your Information

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., CRM platforms, scheduling software), subject to confidentiality agreements.
• Legal requirements: We may disclose information if required by law, court order, or governmental authority.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. Cookies are small data files stored on your device. You can control cookie settings through your browser. Note that disabling cookies may affect some website functionality.

We may use analytics services such as Google Analytics to understand website traffic and usage patterns. These services may collect information about your use of our website.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, to provide services, and to comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to correct inaccurate or incomplete information
• The right to request deletion of your personal information
• The right to opt out of marketing communications

To exercise any of these rights, please contact us at [email protected].

8. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will promptly delete it.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies separately.

10. Texas Residents

Load Bearing Wall Pros LLC is a Texas-based company. If you are a Texas resident, you may have additional rights under Texas law regarding your personal information. For more information, please contact us directly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Load Bearing Wall Pros LLC
• Email: [email protected]
• DFW: 214.624.5200
• Houston: 713.322.3908
• Austin: 512.641.9555
• State of Incorporation: Texas, USA